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Shipping Policy

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1. Shipping Locations: We currently only ship to addresses within the United Kingdom only.

2. Shipping Rates: Shipping charges are calculated at checkout based on the delivery address, package size, and delivery speed chosen. Free standard shipping is available for orders over £50 (UK only).

3. Processing Time: All orders are processed within 1-2 business days (Monday-Friday). Orders placed on weekends or public holidays will be processed the next business day.

4. Delivery Times:

  • Standard Shipping: 3-5 business days

  • Express Shipping: 1-2 business days

  • Please note that delivery times may vary depending on your location and third-party courier services. We will notify you of any potential delays.

5. Dispatch Notification: Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).

6. Lost or Damaged Orders: While we take care in packaging your items, accidents can happen. If your order is lost or arrives damaged, please contact our customer support team at hailmarygames@outlook.com within 7 days of delivery, and we will assist you with a solution.

7. International Shipping: Currently, we do not offer international shipping outside the UK.

Returns & Refunds Policy

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1. Returns Eligibility: You may return most items within 14 days of receiving your order, if the item is in its original condition (unopened, unused, and undamaged) with all packaging intact.

2. Non-Returnable Items: Certain items are non-returnable, including:

  • Opened Warhammer models and miniature sets (unless defective)

  • Trading cards that have been opened or used.

  • Digital products and gift cards

  • Items marked as "Final Sale"

3. How to Return: To return an item, please contact our customer service team at [email address] or call [phone number] within 14 days of receiving your order. We will provide you with a Return Authorization (RA) number and instructions on how to return your merchandise. Customers are responsible for the return shipping costs, unless the item is defective, or we made an error with your order.

4. Refunds: Once your return is received and inspected, we will notify you via email. If your return is approved, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

5. Faulty or Damaged Items: If your item is faulty or damaged upon arrival, please contact us immediately. We will arrange a replacement or refund, depending on your preference. We may request photographic evidence of the damage to process your claim.

6. Exchanges: If you'd like to exchange an item for a different size or product, please contact us. Depending on availability, we can either issue a refund or arrange for an exchange.

7. Sale Items: Sale or discounted items are eligible for return and refund unless specified as "final sale" in the product description.

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